Privacy
A simple Process

Privacy Notice

How we collect, use and protect personal information
Last reviewed: 21st September 2026

This notice applies to website visitors, people who contact us, clients, suppliers and people whose image, voice or other personal information may be processed as part of a booked project.

1. Who we are

The Laughing Donkey is the trading name used by Darren Taylor, a sole trader based in England. For data protection purposes, Darren Taylor trading as The Laughing Donkey is the controller of personal information where we decide why and how that information is used.

Email: hello@thelaughingdonkey.co.uk

Website: thelaughingdonkey.co.uk

For some filming, editing and livestreaming projects, a client or event organiser may decide the purpose of the recording and who should be included. In those cases, we may process personal information on that client’s instructions rather than for our own purposes.

2. Personal information we may collect

  • Contact information, such as your name, business or organisation, email address, telephone number and postal address.

  • Enquiry and project information, including dates, venues, event details, briefs, scripts, running orders, technical requirements and correspondence.

  • Booking, contract and accounting information, including quotations, booking records, invoices, payment status and transaction references. We do not need to retain full payment-card details where payment is handled by a payment provider.

  • Content and media, including video, photographs, audio, livestream recordings, presentations, logos and other material supplied by you or captured during a booked service.

  • Website and technical information, such as IP address, device/browser information, page interactions and cookie or preference information where our website technology collects it.

  • Marketing preferences, if you choose to receive updates, resources or promotional communications.

  • Feedback, testimonials and complaints, where you choose to provide them.

3. How we use personal information and our lawful bases

Responding to enquiries, preparing quotes and discussing a possible booking
Contact details, enquiry and project information
Lawful basis: Steps before entering into a contract; legitimate interests where appropriate.

Confirming and delivering training, filming, editing or livestreaming services
Contact, booking, project and media information
Lawful basis: Performance of a contract.

Invoicing, tax, accounting and record keeping
Contact, contract, invoice and transaction information
Lawful basis: Legal obligation; contract.

Running, protecting and improving the business, including resolving disputes and maintaining security
Relevant contact, correspondence, technical and project records
Lawful basis: Legitimate interests; legal obligation where applicable.

Sending optional newsletters or promotional updates
Contact details and marketing preferences
Lawful basis: Consent where required, or another permitted basis under applicable direct-marketing rules.

Using identifiable client material in our own portfolio or marketing
Approved video, photographs, audio or testimonials
Lawful basis: Consent or other specific permission, requested separately where appropriate.

Understanding and improving the website
Website usage and technical information
Lawful basis: Consent where required; or a statutory exception where its conditions are met.

4. Filming, recording and livestreaming

  • Recording people can involve personal information because an image, voice, name or other detail may identify someone.

  • Where a business, venue, church, family or event organiser hires us to record or livestream an event, that client will normally be responsible for deciding why the event is recorded and for communicating with attendees where required. We will normally use the material only to provide the booked service.

  • The client is responsible for obtaining venue permissions and any attendee, safeguarding or other permissions required for the client’s intended use, as set out in our Client Terms & Conditions and Booking Agreement.

  • We do not treat a client booking as automatic permission to use identifiable footage for our own advertising. Portfolio or marketing use is handled separately.

  • If you have a question about being included in a recording arranged by another organisation, it may be most appropriate to contact that organisation first. You can also contact us and we will help identify the relevant controller where reasonably possible.

5. Children and vulnerable people

We do not design our website to collect personal information directly from children. However, children or vulnerable people may appear in footage when a client books an event, family service, training session or other project.

The client or event organiser is responsible for appropriate safeguarding arrangements and permissions for the booked service. We will take additional care where we know children or vulnerable people are being recorded. We will not use identifiable material involving a child for our own marketing without appropriate permission.


6. Where we get personal information from

  • Directly from you when you enquire, book, complete a form, send footage or correspond with us.

  • From the business, event organiser, venue or other client that has engaged us for a project.

  • From public business sources, where necessary to communicate with an organisation about a legitimate business matter.

  • Automatically from our website or service providers where cookies, logs or similar technologies are used.

7. Who we may share information with

We do not sell personal information. We may share information only where reasonably necessary for the purposes described in this notice, including with:

  • website, email, cloud-storage, file-transfer and collaboration providers;

  • payment, banking, bookkeeping and accountancy providers;

  • video editing, storage, streaming and delivery platforms used for a project;

  • trusted freelance crew, subcontractors or technical suppliers where they are needed to deliver an agreed service;

  • professional advisers, insurers or legal advisers where necessary;

  • law-enforcement, regulators, courts or public authorities where we are legally required to do so.

8. International transfers

Some technology providers may store or process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate mechanism, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful safeguard.


9. How long we keep information

Enquiries that do not become a booking
Normally up to 12 months, unless there is a reason to keep the correspondence longer.

Quotes, bookings, contracts, invoices and accounting records
Normally up to 6 years after the relevant transaction or project, or longer where law requires.

Raw footage and working project files
Normally 90 days after final delivery, unless a longer period is agreed.

Final exported masters
May be retained for up to 12 months where practical; this is not guaranteed archival storage.

Client-supplied originals
Normally deleted after the project and applicable project-retention period; clients should retain their own originals.

Optional marketing list
Until you unsubscribe or we no longer need the record; we may retain a minimal suppression record so we know not to contact you again.

Portfolio material used with permission
For as long as the permission remains valid and the use remains relevant, subject to any applicable right to withdraw consent for future use.

Website / cookie records
According to the cookie or technology setting described in our Cookie Policy and preference tool.

10. Keeping information secure

We use reasonable technical and organisational measures appropriate to the size and nature of the business. These may include access controls, password-protected accounts, device security, secure cloud services and limiting access to people who need the information to carry out the project.

No internet, email, cloud or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will assess it and take any notification steps required by law.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to:

  • ask for a copy of your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase information in certain circumstances;

  • ask us to restrict how information is used;

  • object to certain processing based on legitimate interests;

  • receive certain information in a portable format;

  • withdraw consent at any time where consent is the lawful basis. Withdrawal does not make earlier processing unlawful.

These rights are not absolute and may depend on why we hold the information. We may need to verify your identity before responding. Contact us using the details in section 1.


12. Marketing

If we send optional marketing by email or similar electronic means, we will follow the applicable direct-marketing rules. You can opt out at any time using the unsubscribe option provided or by contacting us. Service messages about an enquiry, booking or existing project are not marketing.

13. Cookies and website technologies

Our website may use cookies and similar storage or access technologies. Some are required for the site to work; others may support preferences, analytics, embedded media or marketing. Please read our Cookie Policy and use the Cookie Preferences control for more information and available choices.

14. Complaints

Please contact us first if you have concerns about how we use personal information. We will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Information about making a complaint is available at ico.org.uk/make-a-complaint.

15. Changes to this notice

We may update this Privacy Notice when our services, website, suppliers or legal requirements change. The current version should always show its most recent review date.